1. The problems suggested by the behavior of Gus are definitely worth the attention of a COO because they relate to morale and the professionalism of staff members. No matter what the functional area, the behavior of direct reports is worthy of a leader’s attention.
2. Given that Tyler has not observed these incidents personally, he might mention that he wants to talk about some perceptions of Gus’s behavior that he has heard. If Gus shows any willingness to listen, Tyler can then discuss a few of the incidents, and what Gus thinks would be a better way to relate to people. A sample question would be, “How many text messages a day to an administrative assistant do you think is appropriate?”
3. Certainly this scenario will not be easy for Tyler because he has already expressed concern about the feedback session. How about this opening line? “Gus, we need to talk about a few matters that relate to your job behavior, but not your job performance.”
Associated Role Play
A role play of this nature is valuable because it deals with two different perceptions of the same events. Observers will look to see if Tyler makes any progress is helping Gus understand that his behavior is creating some problems even though he is a valuable member of the leadership team.