a. In a paragraph, write down how you will approach Leo to set up an interview — part your systems analysis project update the automated accounting functions for Xanadu

As part of your systems analysis project to update the automated accounting functions for Xanadu Corporation, a maker of digital cameras, you will interview Leo Blum, the chief accountant. Write four to six interview objectives covering his use of information sources, information formats, decision-making frequency, desired qualities of information, and decision-making style.

a. In a paragraph, write down how you will approach Leo to set up an interview.

b. State which structure you will choose for this interview. Why?

c. Leo has four subordinates who also use the system. Would you interview them also? Why or why not?

d. Would you also try to interview customers (visitors to the Web site)? Are there better ways to get the opinions of customers? Why or why not?

e. Write three open-ended questions that you will email to Leo prior to your interview. Write a sentence explaining why it is preferable to conduct an interview in person rather than via email.

SOLUTION

The main four objectives of an interview are:

1: To assess his use of information source, we need to determine how often Leo Blum visits the Human resource department and administration department. Moreover, evaluate what is the purpose for visiting these departments.

2: How much Leo participates and give suggestions or ideas in development of these departments.

3: After that we need to discover most frequently used format for information source used by Leo Blum. Interview Questions would determine what sort of information format Leo is using for transferring data from one software to another within the system.

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4; To discover how His decision-making frequency changes with the change in favorable conditions. Questions would determine what sort of decisions he is making in critical conditions.

5; to discover what source he used for extracting desired qualities of information. Questions would determine whether it is electronic or print source.

a. To set up an interview, call ahead to allow Leo to think about the interview. Arrange a time for the interview at his convenience. Inform him of the objectives of the interview. In addition, give him a general idea of what to expect. Reconfirm place and time of the interview on the day before the interview.

b. The diamond-shaped structure is a good structure for this interview. It combines the strengths of pyramid and funnel structures; it entails beginning the interview in a very specific way, then examining the objectives, and finally coming to a very specific conclusion about each objective.

c. All four subordinates will also be used. Users at all levels of management are equally important to the success of system development. Generally, only a representation of lower-level management users is interviewed. Because there are only four in this case, they should all participate to make the understanding of information requirements as complete as possible.

d. It might be hard to do interviews with customers that are visitors to the Web site because they may be located all over the world. It might be possible to find the customers that live in the local area and interview them. A better way would be to do an email questionnaire or set up a forum for customers to post their comments. These methods would allow customers to freely express their opinions (although there is a risk to setting up a forum that the public may be able to view posts that might not be favorable).

e. Some suggestions are:

What kind of information would you like to receive to help you make decisions?

What are some of the problems with the information you are currently receiving?

How can we improve the quality of the information you are receiving?

It is preferable to conduct an interview in person rather than an email interview because the answers provided by the interviewee may lead to additional probing questions that were not initially on the interview plan. An interview in person is much more dynamic than an email interview.