Consider your favorite fast food restaurant. — Consider your favorite fast food restaurant The next time you are there pay special attention to how the food preparation and

Consider your favorite fast food restaurant. The next time you are there, pay special attention to how the food preparation and delivery process works. Develop a flowchart of the process like that in Exhibit 11.1. Try to include as much detail as is needed to explain the process, remembering to differentiate between your activities as a customer and those of the service process.